This document is also available as a downloadable PDF: CSR Statement.

Charterpoint Ltd Corporate Social Responsibility (CSR) Statement

The Directors of Charterpoint Ltd recognise the importance of approaching their
responsibilities for Corporate Social Responsibility in a co-ordinated and committed fashion.
Consultation with Directors and employees has allowed us to develop a corporate social

responsibility programme comprising of:

- Our work in the community

- Our environmental policy

- Our ethical policy

Each Charterpoint Ltd Director has committed to bringing this combined Corporate Social

Responsibility statement to the attention of all members of staff through local communication

channels and via our national communication network. In addition, it has been agreed that

this policy will be reviewed and measured annually to ensure that our commitment to

environmental responsibility, the community, and our ethical policy are as up-to-date and

forward thinking as possible.

Our Work in the Community

Involvement in the local community is of paramount importance to Charterpoint Ltd. We
consider ourselves committed to communities in the local area and are very aware and
focused on our national and international responsibilities.

At Charterpoint Ltd we believe that helping the local community is not just something we

choose to do but is also an important role of our company.

We understand that local businesses and communities are closely linked and that we can

have a significant positive impact on communities as a whole. Charterpoint Ltd plays an

active role in contributing to these communities both through direct financial support and

through the support of our directors and staff who take part in activities organised both by

the firm and by themselves. Our Directors and staff are involved in regional Chambers of

Commerce, local council initiatives and further business group activities. We also provide

work placements for local students and support for educational establishments.

The firm supports a number of national and local charities with both time and money. The

firm supports payroll giving and many of the Directors provide time and advice free of charge

to local groups and organisations.

Our objective is to encourage our Directors, Management and staff to play a significant part

in the development of local communities.

Our Environmental Policy

The Directors and Management are committed to achieving a real and sustainable positive
impact on the broader community in which we live and work. We believe that it is essential
that both as a firm and as individuals we should operate in an environmentally conscious

manner. Our objective is to minimise the impact of our business activity on the environment,

wherever possible. This includes ensuring that our suppliers do likewise and that we

persuade our clients to consider environmental matters wherever possible.

A review has concluded that the most significant area of impact we have on the environment

is in the use of natural resources. Our significant natural resource usage includes power,

water, travel, and consumables such as paper and I.T. equipment.

We recognise our impact on the environment comes from:

- Electricity to heat, cool and power office equipment.

- Gas for heating.

- Travel by air, road and rail to visit clients and conduct internal meetings.

- Water in offices used for a variety of purposes.

- Resources such as paper.

- Waste including paper, plastic and consumable I.T. equipment.

Our objectives are to:

- Evaluate future energy usage to see how we can use low energy systems.

- Avoid unnecessary travel on business by the use of video conferencing and telephone

communication where possible.

- Use the most environmentally friendly mode of transport, where necessary, consistent with

business needs.

- Reduce overall the resources we use.

- Aim for a paper-free office culture.

- Reduce our letters and correspondence by 50% in the coming two years, where alternative

electronic mechanisms can be used.

- Minimise our hard copy marketing by 50% in the coming two years.

- By 2011 our offices will use either recycled or FSC paper for all hard copy correspondence

wherever possible.

- Consider environmental criteria when choosing services and goods.

- Fundamentally we will reduce our impact on the environment and ask that our staff,

suppliers and clients do likewise.

Charterpoint Ltd are currently working with consultants to achieve ISO 14001 accreditation,

with a target date of June 2011.

Our Ethical Policy

This goes beyond the legal requirements of UK Businesses where we need to maintain the
highest level of professional integrity with regard to our clients, staff and professional
regulators, along with others with whom we interact. We set our standards in excess of

regulation with regard to client confidentiality, our objectivity and our independence.

Charterpoint Ltd also supports the principles of the Universal Declaration of Human Rights

through its business practices. This means we support freedom from torture, unjustified

imprisonment without fair trial and any other oppression. In addition, we support the right of

any individual to have freedom of expression and religion, political representation or in

respect of any other matter.

Accordingly, Charterpoint Ltd will not support or work with organisations which fail to uphold

basic human rights within their influence, which are involved in the manufacture or transfer to

an oppressive regime, or are involved in the manufacture of equipment used in the violation

of human rights. Neither will Charterpoint Ltd support or work with organisations which are

involved in the funding or carrying out of terrorist activities.

Furthermore, Charterpoint Ltd will not provide support or work with organisations which do

not conform to the most widely accepted standards for minimum labour rights or which do

not cover the use of under-age or forced labour.

We will not tolerate discrimination, bullying or any other kind of harassment within our

business community. The concept of ’mutual respect’ will be one of our guiding principles.

Employees are expected to abide by company rules and to be honest and considerate in

their various roles.

Internal procedures have been established to report grievances or suspected inappropriate

behaviour to other individuals or organisations. Equally Charterpoint Ltd will treat dishonest

actions and accusations seriously; this may result in disciplinary action in accordance with

company rules and disciplinary procedures.

The Future

The Charterpoint Ltd board will review this document annually and consult both Directors
and employees in order to evaluate this strategy and update and continually improve our
policies.

As part of this process, we will monitor our progress against our objectives to ensure

compliance by our offices and we will continue to set new objectives for the future.

The Directors of Charterpoint Ltd recognise the importance of approaching their
responsibilities for Corporate Social Responsibility in a co-ordinated and committed fashion.
Consultation with Directors and employees has allowed us to develop a corporate social

responsibility programme comprising of:

- Our work in the community

- Our environmental policy

- Our ethical policy

Each Charterpoint Ltd Director has committed to bringing this combined Corporate Social

Responsibility statement to the attention of all members of staff through local communication

channels and via our national communication network. In addition, it has been agreed that

this policy will be reviewed and measured annually to ensure that our commitment to

environmental responsibility, the community, and our ethical policy are as up-to-date and

forward thinking as possible.

Our Work in the Community

Involvement in the local community is of paramount importance to Charterpoint Ltd. We
consider ourselves committed to communities in the local area and are very aware and
focused on our national and international responsibilities.

At Charterpoint Ltd we believe that helping the local community is not just something we

choose to do but is also an important role of our company.

We understand that local businesses and communities are closely linked and that we can

have a significant positive impact on communities as a whole. Charterpoint Ltd plays an

active role in contributing to these communities both through direct financial support and

through the support of our directors and staff who take part in activities organised both by

the firm and by themselves. Our Directors and staff are involved in regional Chambers of

Commerce, local council initiatives and further business group activities. We also provide

work placements for local students and support for educational establishments.

The firm supports a number of national and local charities with both time and money. The

firm supports payroll giving and many of the Directors provide time and advice free of charge

to local groups and organisations.

Our objective is to encourage our Directors, Management and staff to play a significant part

in the development of local communities.

Our Environmental Policy

The Directors and Management are committed to achieving a real and sustainable positive
impact on the broader community in which we live and work. We believe that it is essential
that both as a firm and as individuals we should operate in an environmentally conscious

manner. Our objective is to minimise the impact of our business activity on the environment,

wherever possible. This includes ensuring that our suppliers do likewise and that we

persuade our clients to consider environmental matters wherever possible.

A review has concluded that the most significant area of impact we have on the environment

is in the use of natural resources. Our significant natural resource usage includes power,

water, travel, and consumables such as paper and I.T. equipment.

We recognise our impact on the environment comes from:

- Electricity to heat, cool and power office equipment.

- Gas for heating.

- Travel by air, road and rail to visit clients and conduct internal meetings.

- Water in offices used for a variety of purposes.

- Resources such as paper.

- Waste including paper, plastic and consumable I.T. equipment.

Our objectives are to:

- Evaluate future energy usage to see how we can use low energy systems.

- Avoid unnecessary travel on business by the use of video conferencing and telephone

communication where possible.

- Use the most environmentally friendly mode of transport, where necessary, consistent with

business needs.

- Reduce overall the resources we use.

- Aim for a paper-free office culture.

- Reduce our letters and correspondence by 50% in the coming two years, where alternative

electronic mechanisms can be used.

- Minimise our hard copy marketing by 50% in the coming two years.

- By 2011 our offices will use either recycled or FSC paper for all hard copy correspondence

wherever possible.

- Consider environmental criteria when choosing services and goods.

- Fundamentally we will reduce our impact on the environment and ask that our staff,

suppliers and clients do likewise.

Charterpoint Ltd are currently working with consultants to achieve ISO 14001 accreditation,

with a target date of June 2011.

Our Ethical Policy

This goes beyond the legal requirements of UK Businesses where we need to maintain the
highest level of professional integrity with regard to our clients, staff and professional
regulators, along with others with whom we interact. We set our standards in excess of

regulation with regard to client confidentiality, our objectivity and our independence.

Charterpoint Ltd also supports the principles of the Universal Declaration of Human Rights

through its business practices. This means we support freedom from torture, unjustified

imprisonment without fair trial and any other oppression. In addition, we support the right of

any individual to have freedom of expression and religion, political representation or in

respect of any other matter.

Accordingly, Charterpoint Ltd will not support or work with organisations which fail to uphold

basic human rights within their influence, which are involved in the manufacture or transfer to

an oppressive regime, or are involved in the manufacture of equipment used in the violation

of human rights. Neither will Charterpoint Ltd support or work with organisations which are

involved in the funding or carrying out of terrorist activities.

Furthermore, Charterpoint Ltd will not provide support or work with organisations which do

not conform to the most widely accepted standards for minimum labour rights or which do

not cover the use of under-age or forced labour.

We will not tolerate discrimination, bullying or any other kind of harassment within our

business community. The concept of ’mutual respect’ will be one of our guiding principles.

Employees are expected to abide by company rules and to be honest and considerate in

their various roles.

Internal procedures have been established to report grievances or suspected inappropriate

behaviour to other individuals or organisations. Equally Charterpoint Ltd will treat dishonest

actions and accusations seriously; this may result in disciplinary action in accordance with

company rules and disciplinary procedures.

The Future

The Charterpoint Ltd board will review this document annually and consult both Directors
and employees in order to evaluate this strategy and update and continually improve our
policies.

As part of this process, we will monitor our progress against our objectives to ensure

compliance by our offices and we will continue to set new objectives for the future.

The Directors of Charterpoint Ltd recognise the importance of approaching their
responsibilities for Corporate Social Responsibility in a co-ordinated and committed fashion.
Consultation with Directors and employees has allowed us to develop a corporate social

responsibility programme comprising of:

- Our work in the community

- Our environmental policy

- Our ethical policy

Each Charterpoint Ltd Director has committed to bringing this combined Corporate Social

Responsibility statement to the attention of all members of staff through local communication

channels and via our national communication network. In addition, it has been agreed that

this policy will be reviewed and measured annually to ensure that our commitment to

environmental responsibility, the community, and our ethical policy are as up-to-date and

forward thinking as possible.

Our Work in the Community

Involvement in the local community is of paramount importance to Charterpoint Ltd. We
consider ourselves committed to communities in the local area and are very aware and
focused on our national and international responsibilities.

At Charterpoint Ltd we believe that helping the local community is not just something we

choose to do but is also an important role of our company.

We understand that local businesses and communities are closely linked and that we can

have a significant positive impact on communities as a whole. Charterpoint Ltd plays an

active role in contributing to these communities both through direct financial support and

through the support of our directors and staff who take part in activities organised both by

the firm and by themselves. Our Directors and staff are involved in regional Chambers of

Commerce, local council initiatives and further business group activities. We also provide

work placements for local students and support for educational establishments.

The firm supports a number of national and local charities with both time and money. The

firm supports payroll giving and many of the Directors provide time and advice free of charge

to local groups and organisations.

Our objective is to encourage our Directors, Management and staff to play a significant part

in the development of local communities.

Our Environmental Policy

The Directors and Management are committed to achieving a real and sustainable positive
impact on the broader community in which we live and work. We believe that it is essential
that both as a firm and as individuals we should operate in an environmentally conscious

manner. Our objective is to minimise the impact of our business activity on the environment,

wherever possible. This includes ensuring that our suppliers do likewise and that we

persuade our clients to consider environmental matters wherever possible.

A review has concluded that the most significant area of impact we have on the environment

is in the use of natural resources. Our significant natural resource usage includes power,

water, travel, and consumables such as paper and I.T. equipment.

We recognise our impact on the environment comes from:

- Electricity to heat, cool and power office equipment.

- Gas for heating.

- Travel by air, road and rail to visit clients and conduct internal meetings.

- Water in offices used for a variety of purposes.

- Resources such as paper.

- Waste including paper, plastic and consumable I.T. equipment.

Our objectives are to:

- Evaluate future energy usage to see how we can use low energy systems.

- Avoid unnecessary travel on business by the use of video conferencing and telephone

communication where possible.

- Use the most environmentally friendly mode of transport, where necessary, consistent with

business needs.

- Reduce overall the resources we use.

- Aim for a paper-free office culture.

- Reduce our letters and correspondence by 50% in the coming two years, where alternative

electronic mechanisms can be used.

- Minimise our hard copy marketing by 50% in the coming two years.

- By 2011 our offices will use either recycled or FSC paper for all hard copy correspondence

wherever possible.

- Consider environmental criteria when choosing services and goods.

- Fundamentally we will reduce our impact on the environment and ask that our staff,

suppliers and clients do likewise.

Charterpoint Ltd are currently working with consultants to achieve ISO 14001 accreditation,

with a target date of June 2011.

Our Ethical Policy

This goes beyond the legal requirements of UK Businesses where we need to maintain the
highest level of professional integrity with regard to our clients, staff and professional
regulators, along with others with whom we interact. We set our standards in excess of

regulation with regard to client confidentiality, our objectivity and our independence.

Charterpoint Ltd also supports the principles of the Universal Declaration of Human Rights

through its business practices. This means we support freedom from torture, unjustified

imprisonment without fair trial and any other oppression. In addition, we support the right of

any individual to have freedom of expression and religion, political representation or in

respect of any other matter.

Accordingly, Charterpoint Ltd will not support or work with organisations which fail to uphold

basic human rights within their influence, which are involved in the manufacture or transfer to

an oppressive regime, or are involved in the manufacture of equipment used in the violation

of human rights. Neither will Charterpoint Ltd support or work with organisations which are

involved in the funding or carrying out of terrorist activities.

Furthermore, Charterpoint Ltd will not provide support or work with organisations which do

not conform to the most widely accepted standards for minimum labour rights or which do

not cover the use of under-age or forced labour.

We will not tolerate discrimination, bullying or any other kind of harassment within our

business community. The concept of ’mutual respect’ will be one of our guiding principles.

Employees are expected to abide by company rules and to be honest and considerate in

their various roles.

Internal procedures have been established to report grievances or suspected inappropriate

behaviour to other individuals or organisations. Equally Charterpoint Ltd will treat dishonest

actions and accusations seriously; this may result in disciplinary action in accordance with

company rules and disciplinary procedures.

The Future

The Charterpoint Ltd board will review this document annually and consult both Directors
and employees in order to evaluate this strategy and update and continually improve our
policies.

As part of this process, we will monitor our progress against our objectives to ensure

compliance by our offices and we will continue to set new objectives for the future.