Online Account Management for your convenience – Charterpoint are pleased to announce the development of our online account management feature

Charterpoint are delighted to introduce our brand new secure Online Account Management feature.

Further to our December 2006 Customer Survey results, we realise the emphasis our customers have on searching for parts online and believe this will richly benefit our loyal customers.

Charterpoint Online Account Management offers customers the opportunity to track orders online, search stock availability, check previous orders history and details, request a quote, and make live, interactive enquiries with their online account manager.

This improves our customers service levels and creates greater availability to quickly check important details.

Martin Bray, Charterpoint Director, stated “At Charterpoint our customers always come first and we wanted to make it easier for clients to access information at the click of a button.”

“Each customer is issued a unique password, allowing them to request quotes, track orders, view previous orders and interact with their account manager online. Customer calls are of course always welcomed, however online account management provides a quick and easy method to securely track and create orders online.”

“This is one of several innovative features you will notice in the coming months, as we aim to improve service opportunities throughout Charterpoint.”

With Online Account Management up and running and more service improvements in the pipeline, the future looks rosy.

WATCH THIS SPACE for further information on Charterpoint developments.

For further information, please give us a call on 0161 947 8876.